Customer Service Feedback
Our customer service feedback system represents a concerted drive by the business to ensure it is fulfilling client expectations at all times and therefore constantly improving customer service.
360° Reporting is a web-based facility developed to measure service satisfaction across Inchcape Fleet Solutions' client base.
Recognising that constant process monitoring is key to making regular efficiency savings, 360° Reporting was developed. It allows proactive management of not only the company's service delivery, but of its partner network.
A direct feedback program has been operating within the business for more than five years, undertaking telephone-based surveys to obtain direct feedback on core service events. This has enabled the enhancement of supplier and client processes to streamline generic and client specific service processes.
360° Reporting represents a concerted drive by the business to ensure it is fulfilling client expectations at all times and therefore constantly improving customer service.
Key events included within the review are:
- Tyre replacement
- Tyre repair
- Service and or MOT
- Body work repairs
- Windscreen repair
- Windscreen replacement
- Body glass replacement
- Roadside recovery
